Privacy Policy

At Seneca Niagara Resort Casino, we value your privacy and are committed to protecting the personal data you provide us when using our website, mobile app, or visiting one of our properties.

Data Collection

We collect information from various sources, including:

• Registration forms: We collect name, date of birth, email address, phone number, physical address, username, and password.
• Online interactions: We collect browsing history, search queries, session duration, device type, and screen resolution.
• Promotional emails and newsletters: We track whether you have opened or clicked on our communications to tailor future marketing efforts.

Data Storage

Your data is stored securely in compliance with PCI-DSS Level 1 standards. Our database servers are protected by encryption algorithms using industry-standard TLS 1.3 protocol.

Purpose of Data Collection

We use your data for the following purposes:

• Authentication and account management
• Personalized promotions, offers, and marketing campaigns
• Website functionality and analytics

Data Sharing and Third-Party Disclosure

Your information may be shared with affiliated companies to facilitate our loyalty rewards program, or to partners who help us operate our properties. We ensure these third-party vendors adhere to similar security standards as we do.

Account Registration and Login Security

To prevent unauthorized access, you are required to:

• Create a strong password
• Set up account recovery options (e.g., email, phone number)

Customer Support Communications

Our customer support team may contact you via your preferred communication method to resolve inquiries or issues. You can opt-out of promotional emails and change your communication preferences at any time.

Cookies and Tracking Technology

We use cookies for various purposes:

• Functionality: enables account functionality, remembers login details
• Performance measurement: tracks session duration, browsing history, device information
• Targeting advertising: serves relevant offers based on behavior

You can manage cookie settings in your web browser. Note that some features may not function as expected if you disable cookies.

Data Access and Correction

You have the right to:

• Review stored data within 30 days of request
• Update or correct inaccurate information

Data Deletion

We will delete your personal information upon written request. Please be aware that some data may need to remain in place for regulatory or accounting purposes.

Security Measures

To maintain the security and integrity of our systems, we implement:

• Firewalls
• Intrapage intrusion detection/prevention devices (IDPs)
• Encryption algorithms
• Secure authentication protocols

Data Protection Compliance

Our compliance with Canadian federal laws governing data protection ensures your information is handled according to local standards.

By registering for a Seneca Niagara Resort Casino account or providing personal information, you consent that we collect and use your data as outlined in this policy.