Responsible gambling

Seneca Niagara Resort Casino is committed to providing a safe and responsible gaming environment for all patrons. We believe that gambling should be a fun and enjoyable experience, but we also want to ensure that our guests are aware of the risks associated with excessive or problem gaming.

If you or someone you know is struggling with problem gaming, there are resources available to help. Our comprehensive Responsible Gaming program includes:

• Customizable deposit limits from $25-$10,000 CAD
• Session time limits with automatic alerts
• Cool-off periods from 24 hours to 6 months
• Permanent self-exclusion options
• Reality checks every 60-120 minutes of play
• Spending tracking tools with monthly statements and budget analysis

In addition, we have partnered with various organizations that provide support for individuals struggling with problem gaming. These include:

• Problem Gambling Ontario 
• ConnexOntario Mental Health Services
• Gamblers Anonymous Ontario chapters
• Canadian Centre on Substance Abuse

We also offer a 24/7 crisis intervention hotline, accessible through our property security.

If you are concerned about your gaming habits or someone else's, please do not hesitate to reach out for help. Our staff is trained to provide support and guidance in a confidential manner.

Seneca Niagara Resort Casino encourages responsible gaming practices and supports the Ontario government's efforts to promote problem-free gaming throughout the province. We strive to create an environment that is both fun and safe for all our patrons, while also protecting the well-being of those who may be vulnerable to excessive or problem gaming.